If you are not completely satisfied with your purchase, you have thirty (30) to return it, hassle free. you can either return it in exchange for another item offered at the same price or request a full refund. you will only be responsible for the return shipping fees if you are unable to return it to our ottawa location. Please feel free to contact us prior to processing your return in order to ensure it is a hassle free experience. we would like to continue doing business with you in the future.